Welcome to Sporty Life Shop! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
Q: What types of products do you offer?
A: We specialize in premium sportswear for women, including clothing, footwear, and accessories. Our product range includes items like gym leggings, running shoes, sports bras, hoodies, and more.
Q: Are your products suitable for all types of sports?
A: Yes, our products are designed to cater to a variety of sports and fitness activities, from running and gym workouts to casual wear.
Shipping & Delivery
Q: What are your shipping options?
A: We offer two main shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 business days after dispatch.
- Free Shipping: Available for orders over $50 via EMS, delivering within 15-25 business days after dispatch.
Q: How long does it take to process an order?
A: Orders are typically processed within 1-2 business days before being dispatched for delivery.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be in their original condition and packaging. Please contact us for a return authorization.
Q: How do I initiate a return?
A: To initiate a return, please email us at [email protected] with your order details. We will provide you with further instructions.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your payment information is protected.
Account & Orders
Q: How do I track my order?
A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on the respective courier’s website.
Q: Can I change or cancel my order after it’s been placed?
A: Orders can only be changed or canceled if they have not yet been processed. Please contact us immediately if you need to make changes.
Contact Us
Q: How can I contact customer service?
A: You can reach us via email at [email protected]. Our team is available to assist you with any questions or concerns.
Thank you for choosing Sporty Life Shop. We are committed to providing you with the best shopping experience and high-quality sportswear. Stay active and stylish!