Introduction
At Sporty Life Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- Unworn, unused, and in its original condition.
- In the original packaging with all tags attached.
- Returned within 15 days of receiving the item.
Please note that certain items are non-returnable and non-exchangeable, including:
- Women’s Sports Bras
- Women’s Gym Leggings & Running Leggings
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: We will provide you with the return address and any additional instructions.
- Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service.
- Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive and process the returned item. Shipping costs for the new item will be covered by Sporty Life Shop.
Return & Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Contact Us
If you have any questions or need further assistance, please contact us at:
- Email: [email protected]
- Address: 10723 Colonial Woods Court, Louisville, US 40223